How to Set Up Utilities

At least one week before you move in (you may do it earlier), please call the public utility providers listed below, and switch the public utilities, that apply to you and your lease, into your name with the effective change date set to your move-in date. When you call, tell them your name, the property address and your move-in date. There should be only one account with each of the public utility provider. You may choose to put all tenants' names on the account or to set up an account in the name of one tenant & reimburse him/her each month as agreed between yourselves.

If you fail to switch public utilities into your name, we will not be able to give you the keys at move-in.

If a utility provider needs Landlord information, have them call: (804) 257-9893.

WHEN: 7 days before your move-in date

HOW: Call Dominion Virginia Power at 1-866-DOM-HELP (1-866-366-4357) or go online

Ask them to switch electricity for the property into your name.

Tell them: (1) your name, (2) property address, and (3) the move in date - this is when the account should be in your name for you to have electricity in the house/apartment.

ONLINE: Follow the link below, and select the option to Register now and follow the prompts to transfer the electricity into your name.

If you already have a Dominion account, select the option to Sign In to stop service at one location and start it at another.
https://www.dominionenergy.com/home-and-small-business/manage-service/transfer-service


 

Water, Sewage, Trash, and Gas: Richmond Department of Public Utilities:
http://www.richmondgov.com/PublicUtilities/

WHEN: 7 days before your move-in date

HOW: Call City of Richmond Department of Public Utilities at (804) 646-4646

(This has been updated Aug. 23, 2017)

Ask them to switch water/sewer/trash collection for the property to your name.

Tell them: (1) your name, (2) property address, and (3) the date of move in - this is when the account should be in your name for you to have these public utilities provided to you.

You will have one bill for water/sewer/trash collection and will be able to pay it online https://paynow9.speedpay.com/cityofrichmond/index.asp