Tenant Web Access Help

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Tenant Web Access
Make a Payment

How to Request Maintenance

How to Make a Payment

How to Set Up AutoPay

How to Request Maintenance

We’ve upgraded our maintenance system to Property Meld, a faster, easier way to submit and track your maintenance requests in real time.

Log In to Property Meld

Use the button below to access your Property Meld account and submit or track your maintenance requests.

Property Meld

New to Property Meld?

Don’t forget to watch this quick video on how to enter and track your maintenance requests.

Watch the Tutorial
Thank you for your cooperation with this matter!

How to Make a Payment

Please follow the instructions below on how to make a payment via the Tenant Web Access.

*PLEASE NOTE PROCESSING FEES:

ACH Transfer Payment Method Fee:  $2.95

Credit or Debit Card Payment Method Fee:  $2.95+ 3.5%

  1. Sign into your account on the Tenant Web Access: https://dobrin.twa.rentmanager.com/
  2. Click Make A Payment
  3. In the first field, enter the Amount you would like to pay
  4. In the second field, Payment Type, select how you would like to make the payment: Checking/Saving Account ($2.95 Processing Fee) or Credit/Debit Card ($2.95 + 3.5% Processing Fee)
  5. Then click Make A Payment
  6. The first section is Payment Method Information
  7. If you choose the Payment Type of Checking/Savings Account:
    1. In the Account Type drop-down menu, select the type of ACH account you will be using
    2. Enter your Routing and Accounting number
    3. Then enter again to confirm
  8. If you choose the Payment Type of Credit/Debit Card:
    1. In the Account Type drop-down menu, select the type of card you wish to use
    2. We can accept VISA, Mastercard, American Express and Discover
    3. In the Account Number field, enter your card number
    4. In the Card Expiration section, select your card expiration date from the drop-down menu
    5. Lastly, in the Cvv2 field, type your card security code
  9. The next section is Billing Address:
    1. Enter your billing address that your bank has on record for you
    2. If you would like, you can check the box to Store as saved payment information for One-time and Autopay payments
  10. This will allow you to use this information the next time you make a payment and/or to set up AutoPay
  11. Next, please read the notice regarding the Processing Fee and check the box once you have read it
  12. If you would like, you can leave a memo for the payment in the last section, Memo
  13. Review the total charges at the bottom and click Pay Now

How to Set Up AutoPay

Please follow the instructions below to set up AutoPay in the Tenant Web Access.

*PLEASE NOTE PROCESSING FEES:

ACH Transfer Payment Method Fee: $2.95

Credit or Debit Card Payment Method Fee: $2.95+ 3.5%

There are two ways to setup an Automatic Payment:

Option 1:

You can enroll in Automatic Payments when you make a payment online.

  1. Log into your Tenant Web Access and choose Make a Payment
  2. Enter the amount of your payment and select your desired payment type
  3. Once you have entered your Account and Billing Address information, Check the box next to “Store as saved payment information”
  4. Process the payment as normal
  5. Click on your name in the top right corner of your Tenant Web Access page and select “Payment Settings, Saved Payment Info & AutoPay”
  6. Click on the “enable automatic payments” button
  7. Choose what day of the month you want the payment to be deducted
  8. Select payment type (Please use Specific Amount for residents who split the rent and Balance Due for residents who pay rent in full)
  9. Type the amount you would like to pay each month
  10. Check the box next to the disclaimer notice (after you read it)
  11. Click on “save auto payment settings”

Done! Enrollment is complete!

Option 2:

You can enroll in Automatic Payments directly from Payment Settings, Saved Payment Info & AutoPay.

  1. Log into your Tenant Web Access and click your name in the top right corner
  2. Select Payment Settings, Saved Payment Info & AutoPay
  3. Click Add
  4. Enter your payment information on the left under Payment Method
  5. On the right side, under Automatic Payments, check the box next to Enable Your Automatic Payment
  6. Choose what day of the month you want the payment to be deducted
  7. Select payment type (Please use Specific Amount for residents who split the rent and Balance Due for residents who pay rent in full)
  8. Type the amount you would like to pay each month
  9. Check the box next to the disclaimer notice (after you read it)
  10. Click Save

Done! Enrollment is complete!

You are now set up for Automatic Payments and sending your rent payment is worry free!

If you have any questions please contact us at (804) 257-9893.

CONTACT DOBRIN PROPERTY MANAGEMENT

Office: (804) 385-6587

Email: rentals@dobrinproperties.com
Address: 107 S First St, Richmond, VA 23219

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